Sports / Mobile
At dkk99, we collect only the account and payment data needed to run your wallet, process transactions through Nagad, Upay and Bank Transfer, and keep your session secure across devices. Access to this platform and the scope of data processing depends on your local law and eligible region.
This policy sets out exactly what personal data dkk99 collects when you register, log in, fund your account wallet or browse the game lobby. We collect your name, contact details and the payment-method identifiers linked to your Nagad, Upay or Bank Transfer transactions — nothing beyond what is operationally necessary. We do not sell your data to advertising networks or unaffiliated third parties. Your account activity, deposit and withdrawal records, and session logs are held on secured infrastructure. When you use a local payment rail such as Nagad or Upay, the relevant payment provider processes its side of the transaction under its own privacy terms; we hold only the confirmation reference on our end. We also collect non-personal browsing signals — page loads, session duration, device type — to maintain platform stability and improve the lobby experience. All data handling by dkk99 is subject to applicable law in the jurisdiction where you access the platform. Because access and data-processing requirements depend on your local law and eligible region, we encourage you to read this policy in full alongside any jurisdiction-specific notice displayed during account registration.
This policy applies to every interaction you have directly with dkk99 — your account, your wallet and the game lobby. It does not extend to third-party payment providers, external studio platforms or any linked service operating under its own terms. Understanding the boundary helps you know who to contact when a question arises.
Any data you enter when creating or updating your dkk99 account — name, contact address, login credentials — falls fully within this policy. We control how that data is stored, who can view it internally and how long it is retained.
Payment records created when you deposit or withdraw via Nagad, Upay or Bank Transfer are covered on our side. The payment provider holds its own record under its own privacy terms; our policy governs only the confirmation data we receive and store in your account wallet.
Your browsing activity within the dkk99 lobby — game pages viewed, categories explored, session length — is collected as aggregate performance data. It is not linked to your personal identity for marketing purposes or shared with studios such as PG Soft, Habanero, JDB or Spadegaming.
Links or embedded content from payment gateways, game studios or external support tools operate under their own privacy policies. We do not control the data practices of those services, and this policy does not apply once you leave the dkk99 domain.
Your account gives you direct access to most of the personal data we hold. Log in and open the account settings page to see the contact details and payment identifiers currently on file. If anything is incorrect — a name spelling, a linked Nagad or Upay number, an outdated email address — you can update it through the account edit fields shown there. For data that is not directly editable in your dashboard, such as historical transaction logs or device session records, raise a request through our support route and we will confirm what is held and how to correct it. If you want to understand what data we retain after an account is closed, or if you have a concern about how a specific data point was collected, our support channel is the right place to start. We aim to respond to data queries within a reasonable time and will tell you if your request requires additional verification steps. Your right to ask questions about your own data does not depend on whether your account is currently active.
Log into your dkk99 account and navigate to account settings. Contact details, linked payment identifiers for Nagad, Upay or Bank Transfer, and your registered device list are all visible there without needing to contact support.
Use the account edit fields to update your name, email or linked payment-method details directly. If a field is locked for security reasons, open a support request with the corrected information and we will verify and apply the change.
For any question about what data we hold, why we hold it or how long it is retained, write to us through the support route published on this site. Give us your account username so we can locate the correct records and respond specifically.
If a data concern is not resolved through account settings or a standard support message, you can escalate it by marking your request as a privacy matter. We treat those requests separately and confirm receipt with a reference number.
We publish the contact routes below so you can reach us directly with any privacy-related question, data correction request or policy concern. We do not publish phone lines or live-chat hours that we cannot consistently maintain — only the channels that are genuinely available.
Submit your privacy question through the support message form available in your logged-in account area. Include your account username and a clear description of the data matter so we can route it correctly.
Send privacy-specific requests to the contact email address listed on the dkk99 contact page. Mark the subject line as a privacy matter to ensure it reaches the right team without delay.
Use the live chat widget on dkk99 for immediate questions about your account data or to confirm which contact route is correct for a more complex request. Chat availability is shown in the widget itself.
Our approach to data protection is built around collecting only what we need, storing it securely and making it easy for you to understand what we hold. We do not share personal account data with third parties for advertising, and we do not retain data longer than is operationally or legally necessary.
We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used in aggregate. You can manage cookie preferences through your browser settings; blocking certain cookies may affect login and wallet functions.
Your login credentials are stored using standard cryptographic hashing. We do not store your Nagad, Upay or Bank Transfer credentials directly — only the payment-method reference returned by the provider after a completed transaction appears in your account record.
Account records are kept for as long as your account is active and for a period after closure as required by applicable rules. Transaction logs linked to Nagad, Upay or Bank Transfer deposits and withdrawals follow the same retention period. You can ask us what period applies to your account.
To request deletion, correction or a copy of your personal data, contact us through the support route on dkk99 with your account username. We confirm receipt and process requests in the order received, subject to identity verification requirements.
These are the questions we hear most often about how we handle account data, payment records and your rights under this policy. If your question is not covered here, use the support contact route to ask us directly.
When you create an account we collect your name, email address and the payment-method details you link — such as a Nagad or Upay number or Bank Transfer account reference. We also log the device and browser details used at registration for security purposes.
No. Studios such as PG Soft, Habanero, JDB and Spadegaming provide game content to our lobby but do not receive your personal account data. They may log anonymous gameplay events on their own systems under their own terms, which are separate from this policy.
Yes. Log in and open account settings to view most of the data we hold, including contact details and linked payment identifiers. For transaction logs or session history, submit a request through our support route and we will confirm what records exist for your account.
When you transact through Nagad, Upay or Bank Transfer, the payment provider handles the transaction on its side under its own terms. We store only the confirmation reference in your account wallet — not your full wallet credentials or PIN.
We retain account records for a period after closure in line with applicable rules in the regions where we operate. The exact retention period can vary depending on your local law and eligible region. Contact support with your account username to ask about the period that applies to you.
Raise the matter through the support contact route on dkk99, marking your message as a privacy concern. Include your account username and a description of the issue. We log and respond to privacy concerns separately from general support requests and will send you a reference number on receipt.