These Terms & Conditions set out the rules that apply when you access dkk99 — covering your account, transactions made through Nagad, Upay or Bank Transfer, and how we handle the relationship between you and this platform. Your access to and use of dkk99 depends on your acceptance of these terms, and on whether your local law and eligible region permit it.
Account eligibility rules
Transaction conduct
Your rights and our obligations
Third-party service boundaries
POLICY POSTURE
How These Terms Apply to Your Account
By opening an account on dkk99 and using the lobby — whether that is live tables, slot rooms or sportsbook markets — you confirm that you have read and understood these Terms & Conditions. They apply to every part of your relationship with us: browsing, account registration, wallet funding through Nagad or Upay, Bank Transfer settlements, game participation and any support request you raise. Access to dkk99 is not uniform across all locations. Availability depends on local law and the eligible regions we can serve at the time of your visit. If your jurisdiction restricts or prohibits online casino or betting activity, these terms cannot override that restriction, and it is your responsibility to check what applies where you are. We may update these terms when our services, payment rails or operational requirements change. When a material change is made, we will post the updated version here with a revision notice on the account dashboard. Continuing to use the platform after a posted change means you accept the revised terms. If you have questions about a specific clause or a recent update, the support routes in the section below are the right place to raise them.
Nagad wallet transactions
Upay account funding
Bank Transfer settlements
Mobile account access
Eligible region check
COVERAGE BOUNDARIES
What Falls Inside and Outside These Terms
These Terms & Conditions define exactly which parts of your dkk99 experience they govern and which they do not. Understanding the scope helps you know where to look when a question comes up.
Account Access
Registration, login, identity checks and session conduct all fall under these terms. The rules for how you open an account, what information we hold and how you can close or pause access are set out here and in the account settings area of your dashboard.
Transactions
All wallet movements — funding your account through Nagad, Upay or Bank Transfer, and requesting a withdrawal back to those same rails — are covered by these terms. Specific limits and verification steps are shown in the Cashier section of your account at the time of each transaction.
Site Content
The lobby content we publish — game rooms from PG Soft, Habanero, JDB and Spadegaming, sportsbook markets and promotional notices — is subject to these terms. You may browse and use the content under the access rights described here; redistribution or scraping is not permitted.
Third-Party Services
Game engines, live dealer streams and payment processing are provided by independent third parties. Their own terms apply to those services alongside ours. Where a conflict arises between a third-party term and these terms, contact support so we can clarify which applies to your specific situation.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These Terms & Conditions are not just obligations — they also set out concrete actions you can take regarding your own account. You have the right to review the transaction history held on your account at any time by opening the History tab in your dashboard. Every wallet movement, from a Nagad deposit to a Bank Transfer withdrawal request, is logged there with its date, amount and status. If you see a record that does not match what you recall, the correction process starts by raising a query through the live chat or email route listed in the support section below. We do not ask you to accept an error silently. You also have the right to update the personal details attached to your account — name, contact address, preferred payment method — through the Profile section, subject to identity verification steps shown there. Any request that goes beyond what the self-service interface covers can be directed to our support team, who will tell you what documentation or process applies.
Review Your Records
Open the History tab in your signed-in account to see a full log of deposits, withdrawals and game rounds. Records are available from the date your account was activated.
Correct Account Details
Update your registered name, contact information or preferred payment rail through the Profile section. Identity verification steps are shown on screen; follow the instructions displayed at the time.
Raise a Question
If a term is unclear or you believe a transaction record is wrong, open a support ticket through live chat or email. Include your account username and the date of the transaction you are querying.
Request a Policy Change
If you want to request a change to how we hold or use your account data, contact support with the specific request. We will respond with the steps that apply based on the current version of these terms.
POLICY CONTACT ROUTES
How to Reach Us About These Terms
Questions about these Terms & Conditions, a transaction dispute or a request to update your information can be directed through the routes below. We handle policy-related queries through the same support channels as general account help.
Live Chat
Open the chat widget from any page while signed in to your dkk99 account. State that your query is about the Terms & Conditions and include your account username so the agent can pull up your record directly.
Email Support
Send a written query to the support email address listed in the Contact section of the site. Email is the right route for detailed policy questions, correction requests or anything that needs a written record on both sides.
Account Help Centre
The Help section in your signed-in dashboard covers the most common terms-related questions — account limits, transaction records and eligibility checks. Check there first before raising a ticket, as many answers are available without waiting.
HOW WE HANDLE POLICY
Data, Security and Policy Management at dkk99
We take the obligations in these Terms & Conditions seriously. Here is how we handle the areas that matter most to your account.
Data Handling
Account data — registration details, transaction records and session logs — is stored and processed in line with the privacy practices described in our Privacy Policy, which runs alongside these Terms & Conditions. We do not sell your personal information to unrelated third parties.
Account Security
Access to your account is protected by the login credentials you set at registration. You are responsible for keeping those credentials secure. If you suspect unauthorised access, contact support immediately through live chat so we can review your account activity and take the necessary steps.
Cookies and Site Behaviour
We use cookies to maintain your session, remember your payment preference between Nagad, Upay and Bank Transfer, and keep the lobby responsive on mobile. The cookie policy linked in the site footer explains what each category does and how to manage your settings.
Retention and Change Requests
We retain account records for as long as required by the operational and regulatory obligations that apply to us. If you want to request deletion or correction of specific data, contact support by email and specify what you are requesting. We will confirm what is possible under the current terms.
TERMS FAQ
Common Questions About These Terms & Conditions
These are the questions we get most often about the Terms & Conditions at dkk99. If your question is not here, contact support through the routes listed above.
Do these Terms & Conditions apply if I access dkk99 from Bangladesh?
Access to dkk99 depends on your local law and the eligible regions the platform serves. If online casino or betting activity is restricted where you are, these terms do not override that. Check what applies in your location before registering an account.
What happens to my account if the Terms & Conditions are updated?
When we make a material change, we post the revised version here and show a notice in your account dashboard. Continuing to use the platform after that notice means you accept the updated terms. You can contact support if you want to discuss a specific change before continuing.
Can I dispute a transaction record shown in my account history?
Yes. Open the History tab in your signed-in account and identify the record in question. Then raise a query through live chat or email support, including your account username and the date of the transaction. We will review the record and respond with our findings.
How do I update the personal details or payment method on my account?
Go to the Profile section of your signed-in dashboard. You can update your contact details and set a preferred payment rail — Nagad, Upay or Bank Transfer — from there. Identity verification steps are shown on screen where they apply; follow the instructions displayed at the time.
Are the game studios covered by these Terms & Conditions?
The games from PG Soft, Habanero, JDB and Spadegaming are available through the dkk99 lobby. Those studios operate their own game engines under their own terms. Your account conduct and transactions are governed by our Terms & Conditions; the game software itself is subject to the studio's terms alongside ours.
What is the right way to request deletion or correction of my account data?
Send a written request to support by email, specifying exactly what you want corrected or deleted. We retain records in line with our operational obligations, so we will confirm what is possible and the timeline that applies based on the current version of these terms.
Sports / Mobile